Shipping Policy

Effective Date: August 25, 2026

At Crownstone, we are committed to delivering your order safely, efficiently, and in a timely manner. This Shipping Policy explains how we process, prepare, and ship orders placed through our website, including our shipping timeframes, delivery procedures, and general shipping information for customers within the United States.

SHIPPING COUNTRY

Crownstone currently ships exclusively within the United States.

At this time, we deliver to verified residential and commercial addresses where our shipping partners provide service. If your address is unavailable during checkout, we may be unable to process delivery to that location.

CURRENCY

All prices displayed on our website, including product prices and any applicable taxes, are listed in United States Dollars (USD).

If payment is made using another currency, your bank or payment provider may apply exchange rates or currency conversion fees.

FREE SHIPPING

Crownstone currently offers FREE SHIPPING on all orders within the United States.

No shipping fee will be added to your order at checkout for eligible U.S. deliveries.

ORDER PROCESSING & DELIVERY TIMEFRAMES

Our fulfillment team carefully prepares every order before shipment. Each order goes through payment verification, product inspection, secure packaging, and shipping label creation before being handed over to the shipping carrier.

Please review our standard shipping schedule below:

  • Order Cut-Off Time: 5:00 PM (GMT -5:00), Monday–Friday. Orders placed after the cut-off time will be processed on the next business day.

  • Processing Time: 1–3 Business Days (Monday–Friday). During this time, orders are verified, packed, and prepared for shipment.

  • Transit Time: 3–4 Business Days (Monday–Friday) after the package has been shipped.

  • Estimated Total Delivery Time: 4–5 Business Days from the date the order is placed.

Business operations, order processing, and shipments are completed only on business days, Monday through Friday, excluding weekends and applicable U.S. public holidays.

Delivery estimates are provided for reference only and should not be considered guaranteed delivery dates.

SHIPPING CARRIERS

To provide reliable delivery services, Crownstone may use shipping carriers available for your order and delivery destination.

Once your order has been shipped, you will receive a confirmation email containing available tracking information so you can monitor your package during transit.

SHIPMENT TRACKING

Once your order has been dispatched from our fulfillment facility, you will receive a Shipping Confirmation Email containing your shipment details.

If tracking information is available for your shipment, the confirmation email will include your tracking number, allowing you to monitor your package throughout the delivery process.

Please allow 24–48 hours after dispatch for tracking information to become available or update within the shipping carrier's tracking system.

SHIPPING ADDRESS & CUSTOMER RESPONSIBILITY

To help ensure successful delivery, customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your:

  • Full Name

  • Shipping Address

  • Apartment, Suite, or Unit Number, if applicable

  • City, State, and ZIP Code

  • Email Address

  • Phone Number

Before Shipment

If you notice an error in your shipping information after placing an order, please contact us immediately. We will make every reasonable effort to update your information before your order has been dispatched.

After Shipment

Once an order has been handed over to the shipping carrier, we may no longer be able to modify the shipping address or redirect the package.

Crownstone is not responsible for delivery delays, failed deliveries, returned shipments, or additional costs resulting from incorrect or incomplete information provided by the customer.

SHIPPING DELAYS & DELIVERY ISSUES

Although we work closely with our shipping partners to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Transportation disruptions

  • Carrier operational delays

  • High shipping volumes during holidays or peak seasons

  • Customs or security inspections, where applicable

  • Natural disasters

  • Other unforeseen circumstances

Delivery estimates are provided for reference only and should not be considered guaranteed delivery dates.

If your shipment is significantly delayed, please contact our customer support team and we will be happy to assist you.

DAMAGED DELIVERIES

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us review your request, please include:

  • Your order number

  • Clear photographs of the item received

  • Photos of the product packaging, if applicable

  • A brief description of the issue

After reviewing your request, we will provide the appropriate resolution in accordance with our Return & Refund Policy.

MISSING PACKAGES

If your tracking information indicates that your order has been delivered but you have not received it, we recommend that you:

  1. Check around your delivery location.

  2. Ask household members or neighbors.

  3. Contact the shipping carrier for additional information.

If you are still unable to locate your package, please contact our support team. We will assist you in reviewing the shipment and, where possible, contacting the shipping carrier regarding the issue.

CONTACT US

If you have any questions regarding your shipment, tracking information, estimated delivery times, or your order status, please contact our customer support team.

Business Name: Crownstone

Business Email: support@crownstonestore.com

Business Hours: Monday to Friday (9:00 AM – 5:00 PM GMT -5:00)

Business Address: 4660 Pine Timbers Street, Suite 160, Houston, Texas 77041, United States