Effective Date: August 25, 2026
Introduction
Welcome to Crownstone. These Terms of Service govern your access to and use of our website, products, and services.
By accessing our website or placing an order, you agree to comply with these Terms of Service. If you do not accept any part of these terms, please discontinue using our website.
Use of Our Website
You agree to use Crownstone only for lawful purposes and in accordance with all applicable laws and regulations.
You must not attempt to gain unauthorized access to our website, interfere with its functionality, distribute harmful software, or engage in any activity that could damage, disrupt, or negatively affect our services or other users.
Products and Availability
We make every reasonable effort to ensure that product descriptions, fragrance details, specifications, pricing, and images displayed on our website are accurate and up to date.
However, occasional errors, omissions, product variations, or updates may occur. Product availability may change without prior notice, and Crownstone reserves the right to modify, discontinue, or limit any product at its discretion.
Pricing and Payments
All prices displayed on our website are shown in United States Dollars (USD) unless otherwise stated.
Payment must be completed using one of our available payment methods before an order can be processed.
If a pricing error, technical issue, or system malfunction occurs, Crownstone reserves the right to correct the error and, where permitted by applicable law, cancel or refuse an order after notifying the customer.
Orders
After placing an order, you will receive an order confirmation email acknowledging that your order has been received.
Order confirmation does not guarantee acceptance or shipment. We reserve the right to cancel or decline an order if payment authorization fails, inaccurate information is provided, fraudulent activity is suspected, or the requested product becomes unavailable.
If your order cannot be fulfilled after payment has been received, we will contact you to arrange an appropriate resolution, including a refund where applicable.
Shipping
Crownstone currently ships exclusively within the United States.
We currently offer FREE SHIPPING on eligible U.S. orders.
Our estimated total delivery timeframe is approximately 4–5 business days from the date the order is placed, including 1–3 business days for processing and approximately 3–4 business days for transit.
Delivery schedules may vary due to shipping carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.
For complete shipping information, please review our Shipping Policy.
Returns and Refunds
Returns and refunds are subject to the terms outlined in our Return & Refund Policy.
Customers may generally request an eligible return within 30 calendar days from the date the order is marked as delivered, subject to the applicable return requirements.
We encourage customers to review our Return & Refund Policy carefully before making a purchase.
Intellectual Property
All content available on the Crownstone website, including but not limited to text, graphics, logos, images, product descriptions, website design, and other materials, is the property of Crownstone or its respective licensors and is protected by applicable intellectual property laws.
No material from our website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission, except where permitted by law.
Limitation of Liability
To the maximum extent permitted by applicable law, Crownstone shall not be responsible for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Nothing contained in these Terms of Service limits any legal rights that cannot be excluded under applicable consumer protection laws.
Third-Party Links
Our website may include links to third-party websites or services for your convenience.
Crownstone does not own, control, or accept responsibility for the content, privacy practices, products, or services offered by these external websites. Accessing third-party websites is done at your own discretion.
Changes to These Terms
Crownstone reserves the right to revise or update these Terms of Service at any time to reflect changes in our business operations, website functionality, or legal obligations.
Any revisions will become effective upon publication on this page unless otherwise required by applicable law.
We recommend reviewing these Terms of Service periodically to stay informed of any updates.
Contact Us
If you have any questions regarding these Terms of Service or require additional assistance, please contact us using the information below.
Business Name: Crownstone
Business Hours: 9:00 AM – 5:00 PM Monday to Friday (GMT -5:00)
Business Email: support@crownstonestore.com
Business Address: 4660 Pine Timbers Street, Suite 160, Houston, Texas 77041, United States