Refund and Returns Policy

RETURN & REFUND POLICY

Last Updated: July 15, 2026

At CrownStone, customer satisfaction is our highest priority. We carefully inspect every product before shipment to ensure it meets our quality standards. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how returns, exchanges, and refunds are handled for products purchased through https://crownstone.shop.

Return Eligibility

You may request a return within 30 calendar days from the date your order is successfully delivered.

To qualify for a return, the product must:

Be unused and unopened.
Be in its original condition.
Be returned in its original packaging.
Include all original labels, accessories, and documentation (if applicable).
Be accompanied by proof of purchase or your order number.

Returns requested after the 30-day return period may not be accepted.

Non-Returnable Products

For hygiene and safety reasons, the following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Opened or used perfumes and fragrances.
Products with broken or removed seals.
Products damaged due to misuse, negligence, or improper storage.
Clearance, promotional, or final sale items (unless defective or incorrectly shipped).

How to Request a Return

To begin a return request:

Contact our customer support team at support@crownstone.shop.
Include your Order Number and a brief explanation of the reason for your return.
If the product is damaged, defective, or incorrect, please attach clear photographs showing the issue.
Our support team will review your request and provide return instructions if your request is approved.

Please do not return any product without receiving authorization from our customer support team, as unauthorized returns may not be processed.

Return Shipping Costs

If the return is due to:

A damaged product,
A defective item,
An incorrect product sent by CrownStone,

we will cover the reasonable return shipping costs.

If the return is requested for any other eligible reason, the customer may be responsible for the cost of returning the product.

We recommend using a trackable shipping service, as CrownStone cannot be held responsible for returned packages that are lost during transit.

Restocking Fee

CrownStone does not charge any restocking fees.

If your return is approved and meets all eligibility requirements, no additional administrative or processing fees will be deducted from your refund.

Exchanges

If you receive a damaged, defective, or incorrect item, we will gladly arrange an exchange, subject to product availability.

If the requested replacement is unavailable, we may issue a full refund instead.

Refund Process

After we receive your returned item, our team will inspect it to confirm that it meets the return requirements outlined in this policy.

Once the inspection is complete:

You will receive an email confirming that your returned item has been received.
We will notify you whether your refund has been approved or declined.
If approved, your refund will be processed using your original payment method whenever possible.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days.

The time required for the refunded amount to appear in your account depends on your bank, credit card company, or payment provider.

If you have not received your refund after the expected processing period, please first contact your financial institution before contacting our customer support team.