Welcome to the CrownStone FAQ Center. We want every customer to shop with confidence, which is why we’ve answered some of the most common questions about our products, shipping, payments, and returns. If you need further assistance, our customer support team is always happy to help.

Shipping & Orders

How long does delivery take?

We process all orders as quickly as possible to ensure timely delivery.

• Order Processing Time: 1–3 Business Days (Monday–Friday)
• Estimated Delivery Time: 3–7 Business Days
• Estimated Total Delivery Time: 4–10 Business Days

Orders placed after 5:00 PM (GMT -5:00) or on weekends and public holidays will be processed on the next business day.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email containing your tracking number and tracking link (where available).

You can also visit our Track Your Order page and enter your Order Number along with your Billing Email to check the latest shipping status.

Where do you ship?

Currently, CrownStone ships within the United States only.

We are working to expand our shipping services to additional countries in the future.

What are your shipping charges?

We offer Flat Rate Shipping of $15.00 on all orders within the United States.

Your total shipping cost will always be displayed during checkout. We never add hidden handling or processing fees.

Can I cancel or change my order?

Yes, you may request an order cancellation or modification before your order enters the shipping process.

Once your order has been dispatched, changes or cancellations are no longer possible.

Please contact our customer support team immediately if you need assistance.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, products must:

• Be unused and unopened.
• Be returned in their original packaging.
• Include all original labels and accessories.
• Be accompanied by proof of purchase.

Please review our Return & Refund Policy for complete details.

Can I return an opened perfume?

For hygiene and safety reasons, opened or used perfumes cannot be returned unless they were delivered damaged, defective, or incorrect.

Who pays the return shipping cost?

If you receive a damaged, defective, or incorrect product due to our error, CrownStone will cover the return shipping costs.

For all other eligible returns, customers may be responsible for the return shipping charges.

Do you charge a restocking fee?

No.

CrownStone does not charge any restocking or administrative fees for approved returns.

How long does it take to receive a refund?

After your returned product has been inspected and approved, refunds are generally processed within 5–10 business days.

The exact time may vary depending on your payment provider or bank.

Products

Are your perfumes authentic?

Yes.

CrownStone is committed to offering premium-quality fragrances carefully selected to meet our quality standards. Every product is inspected before shipment to ensure customer satisfaction.

How can I choose the right fragrance?

Each product page includes detailed information such as:

• Fragrance Notes
• Scent Family
• Perfume Concentration
• Bottle Size
• Product Description

These details help you select the fragrance that best matches your preferences.

How should I store my perfume?

To maintain the quality and longevity of your fragrance:

• Store it in a cool, dry place.
• Keep it away from direct sunlight.
• Avoid excessive heat and humidity.
• Keep the bottle tightly closed when not in use.

Proper storage helps preserve the fragrance’s original scent and performance.

How long do perfumes last?

The longevity of a fragrance depends on factors such as skin type, weather, and perfume concentration.

Most of our Eau de Parfum (EDP) fragrances are designed to provide long-lasting performance throughout the day.

Payments & Security

Which payment methods do you accept?

We accept secure payment methods available during checkout, including:

• Credit Cards
• Debit Cards
• Cash on Delivery (where available)
• Secure Online Payment Gateways
• Bank Transfer (if available)

Available payment methods may vary depending on your location.

Is my payment information secure?

Absolutely.

CrownStone uses SSL (Secure Socket Layer) encryption to protect all personal and payment information transmitted through our website.

We do not store your complete credit or debit card details. Payments are processed through trusted and secure third-party payment providers.

Will I receive an order confirmation?

Yes.

After your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email, please check your spam folder or contact our customer support team.

How can I contact CrownStone?

Our customer support team is available to assist you with product inquiries, order updates, shipping information, returns, and general questions.

Business Name: CrownStone

Website: https://crownstone.shop

Business Email: support@crownstone.shop

Business Hours: Monday to Friday (9:00 AM – 5:00 PM)

Business Address: 848 Ala Lilikoi St, Honolulu, Hawaii 96818, United States