Last Updated: July 15, 2026

At CrownStone, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, and other important information regarding the shipment of products purchased from https://crownstone.shop.

 

Order Processing & Delivery Time

Every order placed on CrownStone is carefully reviewed, processed, and prepared before shipment to ensure that you receive your products in excellent condition.

Our standard processing schedule is as follows:

• Order Cut-Off Time: 5:00 PM (GMT -5:00), Monday to Friday
• Order Processing Time: 1–3 Business Days (Monday to Friday)
• Estimated Delivery Time: 3–7 Business Days (Monday to Friday)
• Estimated Total Delivery Time: 4–10 Business Days

Orders placed after the daily cut-off time, on weekends, or during public holidays will begin processing on the next business day.

Please note that delivery estimates are approximate and may occasionally vary due to courier operations, weather conditions, or other circumstances beyond our control.

 

Shipping Charges

CrownStone believes in transparent pricing.

• Standard Shipping: Flat Rate of $15.00 per order.

All applicable shipping charges are clearly displayed during checkout before payment is completed.

We do not apply hidden handling fees, packaging charges, or additional processing costs after your purchase.

 

Shipping Destinations

Currently, CrownStone ships within the United States only.

At this time, we do not offer international shipping.

To ensure secure and successful delivery, we are unable to ship to:

• P.O. Boxes
• APO/FPO/DPO Military Addresses
• Restricted or unsupported delivery locations

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing:

• Your order details
• Shipment confirmation
• Tracking number
• Tracking link (where available)

Tracking information may require 24–48 hours to become active after the shipment has been dispatched.

 

Shipping Address Changes

Customers are responsible for providing an accurate shipping address during checkout.

If you need to update your shipping address, please contact us immediately after placing your order.

Address changes can only be made before your order enters the shipping process. Once an order has been dispatched, we are unable to modify the delivery address.

 

Incorrect or Undeliverable Orders

If a shipment is returned because:

• An incorrect address was provided,
• The delivery address was incomplete,
• The package was refused,
• The courier was unable to complete delivery,

the customer may be responsible for any additional shipping charges required to resend the order.

 

Delayed Deliveries

Although we work with trusted shipping partners, unexpected delays may occasionally occur due to:

• Severe weather conditions
• Public holidays
• Transportation disruptions
• High shipping volumes
• Courier service delays

If your order has not arrived within the estimated delivery period, please contact our customer support team, and we will assist you in tracking your shipment.

 

Damaged or Incorrect Orders

Every order is carefully inspected before shipment.

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the damaged product
• Photos of the shipping box and packaging

After reviewing your request, we will provide an appropriate solution in accordance with our Return & Refund Policy.

 

Lost Shipments

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and help resolve the issue.

 

Policy Updates

CrownStone reserves the right to modify this Shipping Policy at any time without prior notice.

Any updates will be published on this page along with the revised Last Updated date.

 

Contact Us

If you have any questions regarding shipping or delivery, please contact us through the contact information available on our website.

Business Name: Crown Stone

Website: https://crownstone.shop

Business Hours: 9:00 AM – 5:00 PM, Monday to Friday (GMT -5:00)

Email: Support@crownstone.com

Address: 2330 Kalākaua Ave, Honolulu, Hawaii 96815, United States